Last Updated: July 16, 2025
Effective Date: July 16, 2025
Overview
EntryClubPass.com provides digital booking services for cannabis social club access passes in Spain. This Return & Refund Policy outlines the terms and conditions for refunds, cancellations, and returns of our digital services.
Important: Our services involve digital products (QR codes and club invitations) delivered via email. Once delivered, these products cannot be “returned” in the traditional sense.
1. Refund Eligibility
1.1 Eligible Refund Scenarios
Full refunds (100%) are available for:
- Technical failures preventing QR code delivery within 24 hours of purchase
- Club closures or unavailability on your selected visit date
- Duplicate bookings made in error within 1 hour of purchase
- EntryClubPass system errors resulting in incorrect bookings
Partial refunds (50%) are available for:
- Club capacity issues preventing entry despite valid QR code
- Significant club service disruptions (e.g., temporary closures, maintenance)
- Medical emergencies preventing travel (with documentation)
1.2 Non-Refundable Situations
No refunds are available for:
- Change of mind or travel plan changes
- Failure to bring required identification to club
- Refusal of club membership due to behavior or dress code violations
- Inability to locate club address or transportation issues
- Dissatisfaction with club facilities, products, or services
- Requests made more than 48 hours after intended visit date
- Purchases made more than 7 days prior to requesting refund
2. Refund Process
2.1 How to Request a Refund
- Contact our support team within 48 hours of your issue
- Provide required information:
- Order number and confirmation email
- Detailed explanation of the issue
- Supporting documentation (if applicable)
- Photos or screenshots (if relevant)
2.2 Contact Information
- Email: support@entryclubpass.com
- Phone: +34 643 45 87 18
- WhatsApp: +34 643 45 87 18
- Business Hours: 9:00 AM – 9:00 PM CET (Monday-Sunday)
2.3 Processing Times
- Refund decisions: 24-48 hours after receiving complete information
- Payment processing: 3-5 business days after approval
- Bank processing: 5-10 business days (varies by payment method)
3. Cancellation Policy
3.1 Cancellation Windows
Free cancellation:
- Up to 24 hours before your selected visit date
- Must be requested via email or phone
- Automatic refund to original payment method
Paid cancellation (€2 processing fee):
- 12-24 hours before your selected visit date
- Subject to club availability policies
- Refund amount minus processing fee
No cancellation:
- Less than 12 hours before visit date
- Day of visit cancellations
- No-show situations
3.2 Emergency Cancellations
Medical emergencies or flight cancellations may qualify for refunds with proper documentation:
- Medical certificate from licensed physician
- Flight cancellation confirmation from airline
- Travel insurance documentation
- Must be submitted within 48 hours of incident
4. Digital Product Terms
4.1 Delivery and Access
- QR codes are delivered via email within 10 minutes of purchase
- Check spam folders if codes are not received
- Codes are valid for specified date only
- No physical products are shipped
4.2 Technical Support
If you experience technical issues:
- Contact support immediately
- Provide order details and error messages
- We will resolve issues or provide full refunds
5. Club-Specific Policies
5.1 Club Membership Requirements
EntryClubPass provides access invitations only.
- Club membership fees (€20-50) paid directly to clubs
- Clubs set their own membership policies
- EntryClubPass cannot refund club membership fees
5.2 Club Capacity and Availability
- Club capacity limits may prevent entry despite valid passes
- Alternative club options provided when possible
- Partial refunds available for capacity issues
5.3 Club Closures
- Temporary closures result in full refunds or rebooking
- Permanent closures result in full refunds
- Alternative club arrangements offered when possible
6. Age Verification Policy
6.1 Minimum Age Requirements
- 18+ years minimum for all cannabis club access
- 21+ years required for premium clubs
- Valid government ID required at all clubs
6.2 Age Verification Failures
Full refunds provided for:
- Customers under required age limits
- Invalid or expired identification
- Failure to provide required documentation
7. Payment and Processing
7.1 Refund Methods
- Same payment method used for original purchase
- Credit/debit cards: 3-5 business days
- PayPal: 1-2 business days
- Bank transfers: 5-10 business days
7.2 Currency and Fees
- Refunds in original currency (EUR for EU customers)
- No processing fees for eligible refunds
- Currency conversion fees may apply for international refunds
8. Dispute Resolution
8.1 Internal Resolution
- Contact support team for initial resolution
- Escalate to management if unsatisfied
- Provide all relevant documentation
- Response within 48 hours guaranteed
8.2 External Resolution
For unresolved disputes:
- European Consumer Centers (for EU customers)
- Spanish Consumer Protection (for Spain-based issues)
- Online Dispute Resolution (ODR) platform
9. Legal Compliance
9.1 Consumer Rights
EU Consumer Rights:
- 14-day cooling-off period may apply
- Digital services excluded once delivery begins
- Consumer protection under EU law
Spanish Consumer Law:
- Rights under Spanish consumer protection
- Complaint procedures through official channels
- Legal recourse available for violations
9.2 Data Protection
- GDPR compliance for EU customers
- Data retention for refund processing
- Privacy policy governs data handling
10. Special Circumstances
10.1 Force Majeure
Circumstances beyond our control:
- Natural disasters affecting travel
- Government restrictions or lockdowns
- Public health emergencies
- Transportation strikes or disruptions
Full refunds provided for force majeure events.
10.2 Travel Restrictions
COVID-19 and health restrictions:
- Full refunds for government travel bans
- Partial refunds for quarantine requirements
- Documentation required for health-related cancellations
11. Contact Information
11.1 Customer Support
Primary Contact:
- Email: support@entryclubpass.com
- Phone: +34 643 45 87 18
- WhatsApp: +34 643 45 87 18
Business Hours:
- Monday-Sunday: 9:00 AM – 9:00 PM CET
- Response time: Within 4 hours during business hours
- Emergency support: Available for urgent issues
11.2 Mailing Address
EntryClubPass
Customer Service Department
[Business Address]
Barcelona, Spain
12. Policy Updates
12.1 Modifications
- Policy updates posted on website
- Email notifications for significant changes
- Continued use constitutes acceptance of changes
12.2 Effective Date
This policy is effective from July 16, 2025, and applies to all purchases made on or after this date.
Summary
EntryClubPass is committed to customer satisfaction while maintaining fair business practices. Our refund policy balances customer protection with the realities of digital service delivery and third-party club partnerships.
For questions about this policy or to request a refund, please contact our support team at support@entryclubpass.com or +34 643 45 87 18.
We appreciate your business and look forward to providing you with excellent cannabis club access services in Spain.
This policy is subject to Spanish law and EU consumer protection regulations. For legal disputes, Spanish courts have jurisdiction.