Support

We're here to help

Have a question about your pass, a club, or a booking? Send us an email or fill in the form — our team replies within 24 hours, 7 days a week.

Email

For non-urgent questions, order details, or written records. We respond within 24 hours.

Send an email →

contact@entryclubpass.com

Send us a message

Support hours: Mon–Sun · 9 am – 9 pm CET

Common questions

I didn't receive my pass email — what do I do?

Check your spam/junk folder first. If it's not there, email us with your order number and email address — we'll resend it within minutes.

Can I cancel or change my booking date?

Free cancellation up to 24 hours before your visit. To change the date, contact us at least 24 hours in advance. No changes accepted within 12 hours of the visit.

The club didn't accept my pass — what now?

Contact us immediately via email with your order number. We'll liaise directly with the club and resolve it, or issue a refund per our policy.

Do I need to print the pass?

No. Show the email on your phone. Always bring a valid photo ID (passport recommended for tourists).

Is my personal data safe?

Yes. We process data in accordance with GDPR and Spanish consumer law. We never share your details with third parties beyond what's required to deliver your pass.

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